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The Smart Enterprise in 2014

With the start of the new calendar year and businesses making plans to find new software and technology solutions for employees, now seems to be the perfect time to share the trends and technologies that we believe will drive productivity and build more flexible work environments for our customers in the coming year. Many IT and […]

10 Key Capabilities of Contact Centers in Higher Education

We’ve all been that frustrated caller on hold waiting to speak to a “real” person who can address our concerns. While waiting, you’ve probably thought of all the ways your experience could be improved if they would just answer the one or two quick questions you wish to ask. While you can’t get any of […]