Outlook Calendar Integration with Presence Feature of Desktop Suite
Using Outlook Calendar Integration with the UC Desktop Client simplifies your attendant’s job by displaying caller information retrieved from the integrated application’s database. As always, your attendant is free to work on additional projects on their PC without ever missing a call or interrupting other work. UC Desktop Client also enables a business to manage incoming calls in multi-tenant environments. The Answering Center module equips users with the identifying information they need to answer calls appropriately and professionally for the company that is being called. While everyone in the organization has access to advanced call features and functionality, with UC Desktop Client’s Shared Services capabilities, it allows a business to enable attendant console functionality on anyone’s PC. This ensures that a business’s phones are covered at all times. Also, all UC Desktop Clients can be networked on a single system. UC Desktop Client enables users to determine the real-time status and availability of their colleagues instantly. By eliminating phone tag and call-backs, presence improves employee collaboration which results in increased productivity and efficiency. You can easily set and/or change your status by simply clicking on the presence icon in the toolbar – the drop-down menu appears and you just click on the appropriate status. With UC Desktop Client’s integration with Microsoft Office Outlook, presence status changes can be scheduled to occur automatically by following the Outlook calendar schedule, resulting in automated and synchronized status changes.
Another useful feature is the View Presence Events option on the presence drop-down menu. When this option is elected, a table appears that lists all of the future scheduled presence events.
Other Key Features of the UC Desktop Suite
Simplified Call Management through Easy to Use Graphical User Interfaces
Rather than remembering feature codes, SV8100 users simply click easy-to-understand icons on their computer screens for functions including Hold, Transfer, Conference, Park, and Barge-in.
Desktop Suite keeps track of current call status. For example, when no call is active, the Answer, Transfer, and Conference icons are dimmed and cannot be selected. The intuitive interface also makes it easy for you to look up a telephone number and place a call. Directories are flexible and easily accessible since Desktop Client’s database is configured to display as you choose.
Enhanced Presence for Real-Time Status and Availability of Colleagues
Desktop Suite enables users to determine the real-time status and availability of their colleagues instantly. By eliminating phone tag and call-backs, presence improves employee collaboration which results in increased productivity and efficiency.
Seamless Integration with Outlook and other CRM Applications
Desktop Suite’s integration with popular contact and CRM applications, including Outlook, offer businesses seamless application access to the information that they need.
It can be configured to perform a search in the user’s CRM application database when a call comes in and then display a contact window with the caller’s contact information.
Seamless Integration with UNIVERGE SV8100 Automatic Call Distribution Application for Contact Center Functionality
Desktop Suite’s seamless integration with NEC’s UNIVERGE SV8100 Automatic Call Distribution (ACD), enables your employees to login as an agent and view real-time queue statistics plus monitor ACD states of other agents.
Call Logging and Recording Provides Detailed Call History Report
While Desktop Suite is running, all calls made or received via users’ desktop phones are automatically entered into the Call Log, which keeps a complete record of all calls made – even those made manually.
Integrated Intelligence Offers Quick Access to Information and People
Desktop Suite enables operators to manage as many as 256 extensions, 256 virtual extensions and 200 outside lines.
Enhanced Message Management
Using the Desktop Suite’s quick message function, an operator can send a personalized message to a user’s PC or directly to a multi-line display telephone, even if they are on a call.
Users can make and receive calls and share real-time information and ideas from a PC or laptop using the SP310. With the SP310, employees will have the communications tools they need to work efficiently and productively, whether they’re in the office or on the road.