Unified Communications Call Management Software
When it comes to call management software, the UC Desktop Suite software gets the job done! Your main attendant needs to know the current status of everyone in your company to handle each call professionally and efficiently, as well as to better serve your customers and every incoming call. The call management software capabilities of the UC Desktop Suite with the presence and Outlook integration truly brings all of the necessary information together and puts them at the fingertips of your Attendant.
UC Desktop Suite’s UC Desktop Client provides an easy, cost-effective way for your organization to implement UC functionality with ACD call routing capabilities and integrated messaging functionality. UC Desktop Client offers you a wide-range of capabilities from managing communications on desktop personal computers (PCs), remote devices (Smartphones), CRM Integration, and enhanced presence to placing a complete attendant console right on an operator’s PC.
With just a few clicks of the mouse, UC Desktop Client allows your workers to get more done in less time by providing them easy access to features such as speed dialing, call management and contact lookup. Integration with popular contact and CRM applications expedites access to information. Presence improves your employee productivity by providing details to others about their availability to communicate. And, by providing attendant console features directly on your operator’s PC, it allows them to work more efficiently by giving them the ability to transfer and manage calls on-screen through an intuitive graphical user interface (GUI).