Unified Communications: Desktop Suite
The Unified Communications (UC) Desktop Suite takes your phone system to a new level in productivity and improves your customer’s overall experience with your organization.
Communications play an important role in building and maintaining business relationships. Whether a business is small, medium or large, how effectively you communicate with customers, resellers, key suppliers and business partners can be the difference between business won and business lost.
With the right communication tools, especially in smaller businesses with limited resources, it enables you to do more with less – resulting in increased efficiency and productivity which in turn leads to improved customer satisfaction.
NEC’s UC Desktop Suite delivers to you an integrated unified communications (UC) solution for your UNIVERGE SV8100 Communications Server that enhances your organization’s productivity and collaboration. Specifically developed for small to medium size businesses, it is a scalable, feature-rich solution that simplifies communications management and enables complete mobility.
With the UC Desktop Suite, your employees become more mobile and productive. It offers advanced UC applications such as presence, desktop client, softphone, quick messaging, instant messaging (IM), white boarding, and application sharing that enable your workers to collaborate and provide customers the attention they deserve in today’s increasingly mobile world. It also seamlessly integrates with both NEC’s UNIVERGE SV8100 Automatic Call Distribution (ACD) and UNIVERGE VM8000 InMail to provide you with all of the features and functionality your business requires.
Additionally, you have the option of running UC Desktop Suite on an internal server blade on the SV8100 or on an external server – the choice is yours. You have full functionality no matter which one you choose. Get a quick overview by watching this video:
UC Desktop Suite’s UC Desktop Client provides an easy, cost-effective way for your organization to implement UC functionality with ACD call routing capabilities and integrated messaging functionality. UC Desktop Client offers you a wide-range of capabilities from managing communications on desktop personal computers (PCs), remote devices (Smartphones), CRM Integration, and enhanced presence to placing a complete attendant console right on an operator’s PC.
With just a few clicks of the mouse, UC Desktop Client allows your workers to get more done in less time by providing them easy access to features such as speed dialing, call management and contact lookup. Integration with popular contact and CRM applications expedites access to information. Presence improves your employee productivity by providing details to others about their availability to communicate. And, by providing attendant console features directly on your operator’s PC, it allows them to work more efficiently by giving them the ability to transfer and manage calls on-screen through an intuitive graphical user interface (GUI).