Whether it’s your first time making the switch to managed IT service, or you’re frustrated with your current vendor, there are several questions to consider before making a commitment to any managed services provider.
Choosing a company to handle your managed IT services requires the same thought and consideration you put into every aspect of your business. Glitchy or unreliable IT services can cost companies tremendously in lost man hours as well as financial impact.
Can only designated contacts within your organization allowed to call the help desk, or can any employee reach out to the provider for assistance with Microsoft software issues? Many providers only offer back-end support, and donâ€™t extend resources to your daily operations. Unlimited help desk access is worth its weight in gold when it comes to managing your IT services.
Above all, you want a provider who monitors constantly and will notify you immediately if any alarms are generated. However, you also want to retain enough flexibility so you can choose whether to have your provider address any issues, or have your internal IT team resolve the problem.
Making Your Choice
Before moving forward with your IT services provider, keep in mind that their primary function should be to lower your business risk through proactively averting potential setbacks. As part of this role, they also need to deliver help desk support and guidance to you and your staff. By selecting a managed IT services provider who fulfills all the tech needs of your company while integrating a support system with your daily operations, youâ€™ll be well on your way to a positive, stress-free IT experience.